To return to the Download website, click here.
For detailed download instructions, please
click here.
To contact Customer Service at any time, please call 1-888-MCI-LOCAL (1-888-624-5622).
Neighborhood CallManager is MCI's next generation of Voicemail that allows you to intercept your calls and see your Voicemail messages arrive in real-time, right from your computer desktop. No PIN to enter, whenever you turn on your computer CallManager is ready to go and will alert you to incoming calls and messages you otherwise would miss. Start enjoying all the great benefits of real-time messaging - download CallManager today!
Whenever an incoming call arrives at your subscribed telephone number, CallManager alerts you with a pop-up message on your computer screen. When you see this alert, you may choose to transfer the call to another number; type a message that will be read for your caller; play a custom or system message for your caller; or do nothing and the call will continue to Voicemail.
Yes! All of your incoming calls will continue to Voicemail unless you choose to intercept them. You will be able to listen to your Voicemail messages on the telephone, just like today, or on your computer with CallManager.
Yes! In order to use CallManager, you must have an active Internet connection. For DSL or cable broadband users, your new features will be available always. For dial up Internet users, your new features will be available only when your Internet connection is active.
To use CallManager, you need Windows 2000 or Windows XP; 256MB of free memory; and Windows Media Player version 6.4 or higher. If you are unable to download the software, please verify that you are using Windows 2000 or XP. In addition, you might need to delete unused files or programs to free additional space for the new program.
If CallManager has downloaded successfully you will see the CallManager icon in the system
tray at the bottom right hand corner of your computer screen. If it is red, you are offline;
if it is green you are online and CallManager is actively monitoring your calls.
Please see the detailed download instructions available here.
If you still have trouble, please contact Customer Service at 1-888-MCI-LOCAL (1-888-624-5622).
We will be glad to help you.
Your CallManager is active when the computer icon at the bottom of the CallManager program says
"Online" or when your Overview page indicates that you are "Connected."
If you are not "Online" or "Connected," then your CallManager is not active.
Please verify that you have an active internet connection so that you can begin using all the great features.
Yes! You can download Neighborhood CallManager on multiple computers.
Please visit the download page from each computer and complete the download process.
If you completed the User Set Up wizard during your first download, your selections
will be pre-populated when you download each additional time.
NOTE: Some companies do not allow employees to download software.
Yes! Each user can download CallManager onto their own computer for access to the features.
When the software is available for two users, the first person to intercept the call will
have the ability to transfer, play a message, or type a message for the caller.
The second user can view the activity for that call to see what happened.
If neither person intercepts the call, the call will continue to Voicemail, as usual.
